Contact information

JACJAC CONSULTING DIGITAL PRODUCTS

Contact Information

We’re here to help with questions about our products, your order, downloads or licensing. Here’s how to reach us.

Business details

Trade name: JacJac Consulting

Legal business name: JacJac Consulting LLC

Website: jacjacconsulting.store

Business address: 1550 Wilson Blvd Ste 700 PMB445 Arlington, VA 22209, UNITED STATES

How to contact us

Email (preferred): info@jacjacconsulting.com

Phone: 1 855-755-5032

Business hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays

We reply to all messages within 2 business days.

What to include in your message

To help us respond quickly, please include:

•       Your full name and the email address used for your purchase

•       Your order number, if your question is about an order

•       The product name (FAR Audit Prep Kit or Nonprofit Financial Controls Template Pack)

•       A short description of your question or issue, with screenshots if helpful

Common requests

•       Download problems or missing files: email us with your order number and we’ll send a new link.

•       Refunds: see our Return & Refund Policy, then email us within 14 days of purchase.

•       Multi-client or organization-wide licenses: email us with the number of users or clients you need.

•       Privacy requests (access, correction or deletion of your personal information): email us with “Privacy Request” in the subject line.

•       Copyright or legal notices: email us with “Legal Notice” in the subject line, or send by mail to our business address.

Please note

Our customer support covers using and accessing our products. It doesn’t include professional accounting, audit or legal advice for your organization. If you’d like one-on-one help, ask us about JacJac Consulting’s advisory services.